1. Introduction
This Privacy Policy describes how THE FIRST MILE FOR TRADING AND LOGISTICS FZC SPC ("Company", "we", "our", or "us") collects, uses, stores, discloses, and protects Personal Information obtained through its business operations, website, and interactions with customers, suppliers, business partners, and other individuals.

As an international trading and logistics company, we are committed to protecting the privacy and confidentiality of Personal Information entrusted to us. We process Personal Information responsibly, fairly, and transparently, and only for legitimate business purposes and in accordance with applicable laws and regulations.
This Privacy Policy explains the categories of Personal Information we collect, the purposes for which it is processed, the circumstances in which it may be shared, the measures we take to protect it, and the rights available to individuals regarding their Personal Information.
By accessing our website or engaging in business with the Company, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of this Privacy Policy
This Privacy Policy applies to all Personal Information collected, used, stored, or otherwise processed by the Company in connection with its business activities, including international trade, procurement, logistics, transportation, customs support, and related commercial services.
This Privacy Policy applies to Personal Information collected from:

• customers and prospective customers;
• suppliers and manufacturers;
• logistics providers and freight forwarders;
• customs brokers and service providers;
• business partners and contractors;
• website visitors; and
• other individuals who communicate or interact with the Company.

The Company may collect Personal Information through various channels, including its website, email, telephone communications, business correspondence, contracts, purchase orders, invoices, shipping and customs documentation, meetings, and other business interactions.
This Privacy Policy applies regardless of whether Personal Information is collected directly from individuals or through authorized third parties acting on behalf of the Company.
This Privacy Policy does not apply to third-party websites or services that are not owned or controlled by the Company. Individuals are encouraged to review the privacy policies of those third parties before providing Personal Information.
3. Definitions
For the purposes of this Privacy Policy, the following definitions apply:
"Personal Information" means any information relating to an identified or identifiable individual, including, but not limited to, a person's name, contact details, identification information, payment information, and any other information that may reasonably identify an individual.
"Processing" means any operation performed on Personal Information, including its collection, recording, storage, use, disclosure, transfer, modification, retention, or deletion, whether by automated or manual means.
"Data Subject" means any individual whose Personal Information is processed by the Company, including customers, suppliers, business partners, website visitors, employees of business partners, and other individuals interacting with the Company.
"Service Provider" means any third party that processes Personal Information on behalf of the Company, including logistics providers, freight forwarders, customs brokers, IT service providers, cloud hosting providers, payment service providers, and professional advisers.
"Website" means the official website operated by or on behalf of THE FIRST MILE FOR TRADING AND LOGISTICS FZC SPC, together with any related online services.
4. Categories of Personal Information We Collect
The Company collects only the Personal Information that is voluntarily provided by individuals or automatically collected through the use of our Website.
4.1 Information You Provide
When you contact us through our Website or by email, we may collect:

• your name;
• company name;
• email address;
• telephone number;
• the content of your message; and
• any other information you choose to provide.

4.2 Technical Information
When you visit our Website, certain technical information may be collected automatically, including:

• IP address;
• browser type;
• device information;
• pages visited;
• date and time of access; and
• cookies or similar technologies, where applicable.

The Company does not intentionally collect sensitive Personal Information through its Website unless such information is voluntarily provided by the individual.
5. Purposes of Processing Personal Information
The Company processes Personal Information for the following purposes:

• responding to inquiries submitted through the Website or other communication channels;
• communicating with customers, suppliers, and business partners;
• providing information about our products and services;
• maintaining business records and correspondence;
• operating, maintaining, and improving the Website;
• ensuring the security of the Website and the Company's systems; and
• complying with applicable legal and regulatory requirements.

The Company will process Personal Information only for the purposes described in this Privacy Policy or as otherwise permitted or required by applicable law.
6. Legal Basis for Processing Personal Information
The Company processes Personal Information only where there is a lawful basis to do so. Depending on the circumstances, Personal Information may be processed:

• to respond to inquiries and requests submitted by individuals;
• to take steps prior to entering into a business relationship or contract;
• to comply with applicable legal and regulatory obligations;
• to protect the legitimate interests of the Company, provided that such interests do not override the rights and freedoms of individuals; or
• with the individual's consent, where consent is required by applicable law.

7. Sharing of Personal Information
The Company does not sell, rent, or trade Personal Information to third parties.
We may share Personal Information only where necessary:

• with service providers supporting the operation of our Website or business activities;
• with professional advisers, including legal and accounting advisers;
• with government authorities or regulatory bodies where disclosure is required by law; or
• where necessary to protect the Company's legal rights or comply with legal obligations.
• Any third party receiving Personal Information on behalf of the Company is expected to protect it appropriately and use it only for the purposes for which it was provided.

8. Cookies and Website Technologies
Our Website may use cookies and similar technologies to ensure the proper operation of the Website, improve user experience, and analyze website performance.
Most web browsers allow users to control or disable cookies through their browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

• Where required by applicable law, cookies will only be used with the user's consent.

9. Data Security
The Company takes appropriate technical and organizational measures to protect Personal Information against unauthorized access, disclosure, alteration, loss, or destruction.
Such measures may include secure systems, restricted access to information, employee confidentiality obligations, and regular monitoring of security practices.

• While we strive to protect Personal Information, no method of electronic transmission or storage is completely secure. Accordingly, the Company cannot guarantee absolute security.

10. Data Retention
The Company retains Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal, regulatory, or contractual requirements.

• When Personal Information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

11. Your Rights
Subject to applicable laws and regulations, you may have the right to:

• request access to your Personal Information;
• request the correction of inaccurate or incomplete Personal Information;
• request the deletion of your Personal Information where permitted by law;
• object to or request the restriction of certain processing activities;
• withdraw your consent where processing is based on consent; and
• submit a complaint to the relevant supervisory authority, where applicable.

To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may request additional information to verify your identity before responding to your request.
12. Third-Party Websites
Our Website may contain links to third-party websites for your convenience or information.
The Company is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
13. Changes to this Privacy Policy
The Company may update this Privacy Policy from time to time to reflect changes in applicable laws, business operations, or our privacy practices.
Any updated version will be published on our Website with a revised Effective Date. Continued use of the Website after the publication of changes constitutes acceptance of the updated Privacy Policy.